jh99 Terms and Conditions

1.1 Introduction

These Terms and Conditions ("Terms") form a legally binding agreement between jh99 ("Platform", "we", "us") and every person who uses this website ("User", "you"). By accessing, registering on, or using any service on the jh99.cam website, you fully accept these Terms.

jh99 operates an online betting and casino platform for users in Bangladesh. The platform includes various gaming and betting services such as cricket, slots, live casino, pool rummy, badminton, and more.

1.2 Language and Interpretation

These Terms are written in Bengali and apply to users in Bangladesh. In the event of any conflict or ambiguity, jh99's interpretation shall be considered final. If any part of these Terms is declared invalid or unenforceable, the remaining parts shall remain fully in effect.

2.1 Age and Eligibility Requirements

To open an account and use services on jh99, you must meet the following eligibility criteria:

• You must be at least 21 years old or above.
• You are using this platform voluntarily and of your own free will.
• You are of sound mind and fully capable of entering into an agreement without restriction.
• You are not a resident of any country or region where online gaming is prohibited by law.
• You are not acting on behalf of any third party for whom online gaming is restricted.

2.2 Registration Process

When creating an account, you must provide accurate, complete, and up-to-date information. Each user may operate only one account. Opening multiple accounts is strictly prohibited and may result in permanent closure of all accounts.

By registering, you confirm that:

• All information provided is true and accurate.
• It is your responsibility to keep your account password confidential.
• You are fully responsible for any activity carried out from your account.
• Transferring or selling your account to any third party is prohibited.

2.3 Verification (KYC)

jh99 reserves the right to initiate an identity verification process at any time. You may be asked to submit a national ID card, passport, or any other valid identity document along with proof of address. Withdrawals may be temporarily suspended until verification is complete.

4.1 Deposits

Rules for depositing funds on jh99:

• Minimum deposit amount: ৳100 (for each method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Use only payment methods registered in your own name.
• Deposits from third-party accounts will not be accepted and may trigger an investigation.
• Deposits are generally credited instantly; contact support if there is a delay.

4.2 Withdrawals

The following rules apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 1 hour.
• Withdrawals will only be sent to the same deposit method (same bKash/Nagad/Rocket number).
• Large withdrawal amounts may be delayed until verification is complete.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Unusual or suspicious withdrawal requests will be processed subject to investigation.

4.3 Transaction Cancellation and Refunds

Deposits that have already been processed generally cannot be cancelled. However, if it is established that a transaction occurred due to a technical error or fraud, jh99 reserves the right to review and reverse that transaction. All refund requests must be submitted in writing to support.

5.1 Welcome Bonus

New members on jh99 can receive a 100% bonus on their first deposit, up to ৳10,000. To receive this bonus:

• A minimum deposit of ৳100 is required.
• A 10x wagering requirement must be completed before bonus funds can be withdrawn.
• The wagering requirement must be met within a set time period from the date the bonus is awarded.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement is fulfilled.

5.2 General Bonus Terms

The following general terms apply to all bonuses and promotions:

• Each bonus offer can be used only once per user.
• Bonus abuse, arbitrage betting, or bonus hunting is strictly prohibited.
• jh99 reserves the right to modify, suspend, or cancel any bonus.
• Certain games or betting types may not count toward the wagering requirement.
• Multiple bonuses cannot be active at the same time unless otherwise stated.

5.3 VIP Program

The jh99 VIP program has three levels. By playing regularly, you can advance to a higher level:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.7% cashback per week.
• Gold: Up to 1.0% cashback per week along with additional benefits.

Detailed information about VIP benefits is available on the jh99 Casino page. jh99's decision on VIP level determination is final.

6.1 Betting Rules

The following rules must be followed when placing bets on jh99:

• A bet that has been confirmed cannot be changed or cancelled.
• Bets will not be accepted if there is insufficient balance in the account.
• If a bet is cancelled due to a technical error, the stake will be refunded.
• If an event is cancelled or rescheduled, bets will be settled in accordance with jh99's policy.
• For delayed bets in live betting due to network issues, jh99's decision is final.

6.2 Game Results and Fairness

All games on jh99 use Random Number Generator (RNG) technology, which ensures impartial and verifiable results. Ensuring fair play is jh99's core commitment. If you notice any irregularity in a result, report it to support immediately.

6.3 Disconnection During Play

jh99 is not responsible for loss of internet connection during a game. Most games automatically return to their previous state. However, if funds are lost due to a disconnection, the support team will investigate and make a fair decision.

7.1 Strictly Prohibited Activities

The following activities are strictly prohibited on jh99:

1. Creating or operating multiple accounts.
2. Registering with a false identity or fake information.
3. Bonus abuse, arbitrage betting, or bonus hunting.
4. Operating games using hacking, software bots, or automation tools.
5. Using the platform for money laundering or concealing the source of illegal funds.
6. Attempting unauthorized access to another user's account.
7. Match fixing or any form of dishonest betting activity.
8. Any kind of cyberattack on jh99's systems.
9. Harassing, threatening, or behaving offensively toward other players.

8.1 Data Protection

jh99 uses SSL encryption and advanced security technology to protect your personal information. Your financial data is always stored in encrypted form. We never share your full payment details with third parties, except where required by law.

To learn more about our privacy practices, visit the Privacy Policy page.

8.2 Cookies & Tracking

The jh99 website uses session cookies and analytics cookies to help improve your browsing experience. By continuing to use the site, you are considered to have consented to the use of cookies.

9.1 Disclaimer of Liability

jh99 is not liable in the following situations:

• Loss caused by internet disconnection or power outages.
• Delays or failures by third-party payment services (bKash, Nagad, Rocket, etc.).
• Loss resulting from the user's own negligence or security breach.
• Force majeure events (natural disasters, pandemics, government orders).
• Any financial loss resulting from gambling — gaming is a risk-bearing activity.

9.2 Dispute Resolution

For any dispute or complaint, please contact our support team first. We aim to respond within 48 hours. If a resolution cannot be reached through support, both parties may participate in a neutral arbitration process. jh99's decision will be considered final unless a different ruling is made through arbitration.

10.1 Account Suspension

jh99 may temporarily suspend an account for the following reasons:

• Failure to submit verification documents.
• For the investigation of suspicious transactions or activity.
• Security-related concerns.
• A voluntary break requested by the user themselves.

10.2 Permanent Account Closure

If a serious breach of terms, fraud, or prohibited activity is proven, the account will be permanently closed. In such cases:

• Bonus funds will be forfeited.
• A decision on returning legitimate deposit funds will be made following an investigation.
• Opening a new account in the future will be prohibited.

You may also request to close your account at any time through our support team.

11.1 Commitment to Safe Play

jh99 believes that betting is a form of entertainment, never a solution to financial problems. We are committed to protecting our users and provide responsible gaming tools.

• Do not bet beyond your means.
• Avoid betting with borrowed money.
• Refrain from betting while under the influence or under emotional stress.
• Set a spending limit for yourself and stick to it.
• If gaming feels like a problem, seek help immediately.

11.2 Self-Control Tools

jh99 provides the following self-control tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Time Limits: Set a limit on continuous play time.
• Voluntary Break: Temporarily close your account for a set period.
• Permanent Self-Exclusion: Request a long-term self-exclusion.

Contact our support team to activate these tools.

12.1 Update Policy

jh99 reserves the right to change, amend, or update these terms at any time. If you continue to use the platform after any changes, you will be considered to have accepted the new terms.

For significant changes, we will make an effort to notify users via their registered email or through a notification on the platform. However, it is the user's own responsibility to read and comply with the latest terms.

13.1 Support

For any questions or complaints regarding these terms, please contact us:

• Live Chat: 24/7 Bengali live chat support — Log in and open the chat window.
• Email: [email protected]

When submitting a complaint, please include your username, transaction ID (if applicable), and a detailed description. This will help resolve the issue faster.

We take all complaints seriously and are committed to fair and timely resolution.