jh99 Privacy Policy

jh99 ("we", "our", or "the platform") is an online betting and casino platform for Bangladesh. When you access our website jh99.cam and use our services, we collect and process certain personal information about you.

This Privacy Policy ("Policy") clearly explains what information is collected, why and how it is used, how long it is retained, and what rights you have. By using any jh99 service, you are considered to have accepted the terms of this Policy.

We take your privacy seriously and are always committed to protecting your personal information. If this Policy changes, we will update it on this page and notify you where applicable.

jh99 uses your information for the following legitimate purposes:

• Account management: Completing the registration process, verifying identity, and ensuring secure access to your account.
• Service delivery: Running betting, casino games, slots, and other services smoothly.
• Transaction processing: Completing deposit and withdrawal requests quickly and securely.
• Age verification: Ensuring that only individuals aged 21 or older are using the platform.
• Support and assistance: Providing effective help with customer service, complaints, and issue resolution.
• Fraud prevention: Taking necessary steps to protect account security and prevent money laundering.
• Responsible gaming: Identifying excessive gambling risk and providing support to users.
• Legal compliance: Retaining necessary information in accordance with applicable laws and regulations.

Marketing Communications

With your consent, we may contact you by email about bonus offers, promotional updates, and special benefits. You can opt out of such communications at any time by letting our support team know.

jh99 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in a limited way in the following cases to operate the service:

In all of the above cases, we ensure that third parties maintain privacy protection standards at least equivalent to our own. Before sharing information with third parties, we sign appropriate agreements and data protection contracts.

The jh99 website uses cookies and similar technologies to improve your experience and keep the platform running smoothly.

You can control non-essential cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.

jh99 applies industry-standard security measures to protect your personal information. The key elements of our security framework are described below:

• SSL encryption: All data transmission on our site is protected with 256-bit SSL (Secure Sockets Layer) encryption.
• Encryption at rest: Sensitive information stored on our servers is kept in an encrypted state.
• Access control: Only authorised staff can access designated information.
• Regular security audits: Regular security audits are conducted on our systems.
• Two-factor authentication: An additional security layer is available for accessing your account.
• Data breach response plan: A clear plan is in place for rapid response and user notification in the event of an unexpected security incident.

That said, it is not possible to guarantee 100% security for data transmitted over the internet. Please keep your password confidential and always log out after using a public computer.

jh99 retains your information for as long as it is needed to provide services or meet legal obligations. General guidelines are given below:

• Active accounts: All information is retained for as long as the account remains active.
• After account closure: Information is retained for the minimum period required to meet legal and regulatory requirements.
• Transaction records: There may be a legal obligation to retain financial transaction data for an extended period.
• Marketing data: Use of information for marketing purposes stops as soon as consent is withdrawn.

After the specified period, information is securely deleted or anonymised so that no individual can be identified from it.

How to Submit a Request

To exercise any of the rights listed above, contact us through our 24/7 live chat support or by email at [email protected]. We will verify your request and respond within a reasonable time.

jh99 is strictly not intended for anyone under the age of 21. We do not collect personal information from minors and do not permit them to use the platform.

An age verification process is carried out at the time of registration. If a person registers using false information, full responsibility lies with that individual. If we become aware that information has been collected from a minor, we will immediately close that account and delete the relevant data.

If a parent or guardian believes their minor child is using jh99, please notify our support team immediately.

jh99 reserves the right to update or change this Privacy Policy as needed. When changes are made, the following process is followed:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, registered users will be notified by email.
• Continued use of the platform after a change is considered acceptance of the new policy.

We therefore recommend that you review this page regularly.

You can also reach us through live chat — available in Bangla 24 hours a day, 7 days a week. If you have any privacy-related complaint, we will take it seriously and provide a written response within a reasonable time.

Thank you for using jh99. Your privacy and security are our highest priority.